Privacy Policy

Introduction

Sarco Appliances("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you shop with us online or use our repair and delivery services.

Information We Collect

We may collect the following categories of information:

• Contact information — name, mailing address, email address, and phone number provided when you create an account, place an order, or contact us.
• Order and service information — purchase history, delivery address, appliance model and serial numbers, and repair or installation service records.
• Payment information — processed securely through our payment providers; we do not store full credit card numbers on our servers.
• Device and usage information — IP address, browser type, pages visited, and referring URLs, collected automatically through cookies and similar technologies.

Cookies & Similar Technologies

We use cookies and similar technologies to keep items in your cart, remember your last checked service ZIP code, understand how visitors use our site, and personalize the products and promotions we show you. You can control cookies through your browser settings; disabling cookies may limit some site features, such as saved carts or recent searches.

How We Use Your Information

• To process orders, schedule delivery and installation, and coordinate repair appointments.
• To communicate with you about orders, service appointments, and warranty registrations.
• To respond to customer service inquiries and support requests.
• To send promotional offers and updates, where you have opted in to receive them.
• To improve our website, products, and customer experience.
• To comply with legal obligations and enforce our terms and conditions.

How We Share Information

We do not sell your personal information. We may share information with trusted third parties who help us operate our business — including payment processors, delivery and installation partners, and manufacturers for warranty registration purposes — solely to fulfill the services you've requested. We may also disclose information when required by law or to protect the rights, property, or safety of Sarco Appliances, our customers, or others.

Your Choices

You may opt out of marketing emails at any time using the unsubscribe link included in those messages. You may also request access to, correction of, or deletion of your personal information by contacting us using the information below, subject to applicable legal requirements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at service@sarco.co or call (240) 576-0397.